What is Freshchat? A modern live chat application built for companies looking to enhance their customer conversations, marketing, sales or support.
Freshchat provides a different experience compared to other live chat applications, both from the agent's side and from the customer's side.
Why should you use Freshchat?
- Event timeline and smart-plugs for smarter conversations: Provide information about what customers are doing on our website so that agents can more quickly take action according to what the customer is doing, such as canceling purchases, refunds, etc.
- Proactive messaging for conversion: Freshchat can provide detailed information based on the campaign created and the nature of the customer so that it can communicate in a targeted manner.
- Bot for lead generation: Freshchat offers a customizable BOT. The BOT functions to collect lead data from the results of conversations thereby reducing the agent's work to enter data manually because the BOT will upload lead data automatically to CRM.
- Message Channels: Before conducting live chat, customers can choose the desired conversation category whether with the support team, sales team or others so that customers can have conversations with the right people.
- Integration: Freshchat can be integrated with Freshsales and Freshdesk and will provide updates in the future.
Features
- Visitor Intel: Serves to provide information about who the website visitors are, which pages they go to, and other activities to help you recognize your visitors.
- Bots: Bots help make your work easier so that some activities become automated and Agents can focus on doing something more important.
- Helpdesk Insight: provides Agent input for customer satisfaction based on real time dashboards, helpdesk, and reports
- User Segmentation: segmenting users based on behavior, geography, and actions they do or don't do.
- In-app Campaigns: Can schedule sending messages sent through the website and mobile app.
- Campaign insights: Measure how your campaigns are delivered, viewed, replied to, analyzed and repeat.
- Multilingual Messenger: Can customize into 33 languages.
- Priority Inbox: Keeps the most important conversations on top by filtering messages at the appropriate response time.
